Introduction:
In today's fast-paced business landscape, efficient customer
support is crucial for maintaining customer satisfaction and loyalty. With
communication happening across various channels, it's essential to have a
centralized solution that streamlines the support process. Where comes in Hiver, a Gmail-based Helpdesk tool that seamlessly integrates with Gmail to transform it into a
multi-channel helpdesk.
In this blog post, we'll explore the features, services, and
pricing plans offered by Hiver, highlighting its benefits for different
business operations.
Features that Elevate Your Gmail Experience:
- Email
Management - Manage Emails Effectively at Scale: Hiver provides robust
email management tools that allow you to organize, prioritize, and respond
to emails efficiently. With features like shared inboxes and automated
workflows, your team can collaborate seamlessly within Gmail.
- Collaboration
- Collaborate with Your Team from Gmail: Team collaboration is at the
heart of Hiver. It facilitates easy communication and collaboration among
team members directly within Gmail. No need to switch between multiple
tools – everything happens in one place.
- Analytics
- Get Real-Time Insights to Boost KPIs and CX: Gain valuable insights
into your team's performance and customer interactions with real-time
analytics. Understand your key performance indicators (KPIs) and enhance
the overall customer experience (CX) by making data-driven decisions.
- Automations
- Automate Repetitive Tasks: Hiver's automation features empower you
to automate repetitive tasks, saving time and ensuring consistency in your
support processes. From assigning emails to the right team member to
sending automated responses, Hiver streamlines your workflow.
- Multi-channel
Support - Be Where Your Customers Are: Reach your customers on their
preferred channels. Hiver supports multi-channel engagement, including
email, live chat, knowledge base, and voice communication – all from
within Gmail. Stay connected and responsive across various platforms.
- Integrations
- Integrate with Your Favorite Apps: Seamlessly integrate Hiver with
your favorite apps to enhance your workflow. Whether it's connecting with
CRM software, project management tools, or other essential applications,
Hiver ensures a connected and efficient ecosystem.
Services Tailored for Your Business Needs:
Hiver offers specialized services tailored for different
business operations:
- Hiver
for Customer Service: Streamline your customer service operations by
managing support requests efficiently within Gmail. Provide prompt and personalized
responses to enhance customer satisfaction.
- Hiver
for Finance Operations: Improve collaboration and communication in
finance operations. Manage financial inquiries, invoices, and transactions
directly from Gmail.
- Hiver
for People Operations: Elevate HR and people operations by
centralizing employee communication, requests, and feedback. Enhance
collaboration among your HR team members.
- Hiver
for ITSM: Ensure smooth IT service management by consolidating
IT-related communication and tasks in Gmail. Resolve issues promptly and
keep your IT team aligned.
Flexible Pricing Plans to Suit Your Needs:
Hiver offers three distinct pricing plans to cater to
different business requirements:
1. Lite (Easy Starter) - $10/user/month:
- Multi-channel
engagement
- Email
management
- Team
collaboration
- Usage
limits
- iOS
& Android mobile apps
- Onboarding
support
- 24x7
chat & email support
2. Pro (Rapid Growth) - $26/user/month:
- Everything
in Lite and
- Voice
call engagement
- Automation
- Analytics
- Out-of-the-box
integrations
- White
label emails
- Usage
limits
3. Elite (High Volume) - $40/user/month:
- Everything
in Pro and
- Advanced
automation
- HIPAA
compliance
- Out-of-the-box
Okta integration
- Priority
support
- Usage
limits
Conclusion:
Hiver transforms Gmail into a powerful multi-channel helpdesk, offering a seamless and efficient solution for customer support and business operations. With features like email management, collaboration, analytics, automations, multi-channel support, and specialized services, Hiver caters to diverse business needs. Choose from flexible pricing plans to ensure that your team has the tools they need to deliver exceptional support without ever leaving Gmail.Elevate your customer service, finance operations, people operations, and ITSM with Hiver's intuitive and integrated platform. Start your free trial today and experience the simplicity and speed of delivering support directly from Gmail.
Disclosure: This post contain affiliate links, which means we may earn a small commission if you make a purchase through these links. This comes at no extra cost to you and helps support the maintenance of our website. We only recommend products or services that we personally use and believe will add value to our readers. Thank you for your support!
