In this article, I will show you why you should consider using SurveySparrow. If you want to get feedback from your customers, employees or website audience then you need to have this kind of software, where you can get the information from your customers through surveys. There's so many different options that this software gives you.
What is SurveySparrow?
SurveySparrow is an online survey platform that allows you to create and share engaging surveys by conducting surveys through questionnaires and chat-like conversational forms.
SurveySparrow help you with customer satisfaction the way it does, this is because you need to know, what you're, what your customer is thinking? If they are interacting with you:
- Are they happy?
- Is there something that is missing?
- Do they have any feedback that needs some improvement?
- Are there some things that they like about your company?
It can be quite challenging to get this kind of information from your customers unless you use this kind of software.
SurveySparrow Features
The different features SurveySparrow offers you like Craft Beautiful Surveys, Share Surveys, Gain Rich Insights, Recurring Surveys, Embedded Surveys, Conversational Forms, Mobile-first Surveys, Audience Management, Secure Surveys etc.
Some of the most popular features are:
Smart Surveys – Set conditions per question
These are the surveys that you can set up with particular conditions that need to be met with particular questions, so you can set up program parameters for what kind of questions you want to ask, how you want to ask them and so on. So many different customizations that you can do with this one.
White Label Surveys – The White Label Survey feature
White label means that the name survey sparrow will not appear on the software so if you're giving a survey to a customer or a potential customer then you will not see the name survey spiral it will be just in your company's name which makes it much more professional as well.
Audience Management – You can create audience lists
They also have an audience management system, so you can separate your list that you can make different audiences depending on gender or age or where they live and so on.
Reports and Analysis – Real time reporting from the dashboard
Of course there's a lot of real time reporting that you can have from your dashboard because that's why you're using the software so you can have all the data and then you can use these reports and do the analysis that you need for your company.
Survey Templates
There are also having best survey templates that can be used to collect feedback, behavior, opinions and leads from your audience, visitors, employees and customers.
1. Website Feedback Survey: SurveySparrow offers a really cool feature called Embedded Surveys. These surveys are integrated into your website and gently pop-up asking for a feedback.
- No redirects from your website
- Automate it or the user can invoke the survey
- Add matching colors to blend the survey with your website design
- And.. you don’t need to depend on a Programmer to do this!
The whole survey is designed in a chat-like environment, ensuring high responses.
You can get a feel of their survey experience with a click on the Website Feedback Survey link.
2. Patient Satisfaction Survey: It’s crucial to gain some feedback from patients who come to your hospital/clinic isn’t it?
The Patient Satisfaction survey offered by SurveySparrow:
- Covers the key areas in hospital care
- Contains relevant questions to extract the right info from your patients.
- And the entire survey is set-up like a chat, guaranteeing more responses.
So it would come as no surprise that a sign-up with this tool would find a place in your Wise-Investment column.
Check out the Patient Satisfaction Survey template to have a feel of the survey experience the product/software offers. Feel free to alter the questions or make a new survey itself!
3. Lead Generation Survey: SurveySparrow offers a fresh and innovative chat-like experience to generate new leads!
- This can tremendously boost the response rates.
- This means more number of leads!
- Attract more leads and add your prospective clients into your loyal user base.
Check out the Lead Generation Form template to have a feel of the survey experience offered!
4. Exit Interview Survey: Employee satisfaction surveys may not necessarily provide the most honest feedback of your organization. But, you can get the actual picture from an employee who’s leaving your organization.
- Identify the areas which need improvement.
- Create a better working environment for your current employees.
You can have a look at the Exit Interview Survey experience which Surveysparrow offers.
5. Employee Satisfaction Survey: Managing the periodic Employee Surveys is task by itself. But we can tell you a way to make this task simple and time-saving!
- SurveySparrow can help you with this entire process.
- All you need to do is set up the survey once.
- Send it out to your desired audience all at one go.
- If you wish to resend the surveys periodically, you can automate the surveys! Not just that, you can send reminder emails to complete the surveys.
You can do this and much more with SurveySparrow. The surveys have a chat-like interface inviting more responses! Check out Employee Satisfaction Survey template to get a feel about the survey experience they offer.
Integrations
They have a lot of different integrations available in the software. They have all the main integrations that you're probably thinking of, such as Stripe, Zenkit, Rybbon, Zendesk, HubSpot, Slack, Intercom, Salesforce, MailChimp, Zapier, WordPress and more.
SurveySparrow Pricing
PERSONAL
Free: $0/month, Basic: $19/month, Premium: $29/month
BUSINESS
Business: $99/month, Enterprise: $499/month
CUSTOMER EXPERIENCE (CX)
CX Free: $0/month, CX Basic: $99/month, CX Premium: $299/month
360 ASSESSMENTS
$79/Subject
Final Verdict
It’s very exciting, easy to use software and it has a lot of flexibility. The templates are very easy to use, very flexible as well. They have some good price plans and what I like is that they have the free trial and they have the free plan that you can get started with.
On the negative side, the customer support is good but it's only available via live chat which I really hope that they would change that. There will be more options such as telephone support or email support, but they do have live chat at the moment only. So that is definitely a negative.
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